REFUND POLICY

Returns & exchanges

Unfortunately, due to the nature of our products, we do not accept returns on any of our skincare. We can accept returns for our accessories as long as the return is received within 14 days.

To start a return or exchange on our accessories, please email info@yahual.com

We can offer an exchange or shop credit in some circumstances within 14 days of receipt. Please send us an email at info@yahual.com with any concerns about your purchase. 

Please note that the customer is responsible for additional shipping costs involved in returns and exchanges. 

Damages & issues

Please contact us within 14 days of receiving your order if your order is defective, or damaged or if you receive the wrong item so that we can rectify it.